ABSTRACT
Management of road transportation was viewed by the researcher as a sine qua non in the economic whether developed or developing. Transportation management is seen as the engine of an economy. It links producer suppliers, consumers and commuters. But poor ineffective and inefficient road transportation management system have crippled development and the collapse of many economic and social activities which have resulted in dissatisfactory among the customer suited in dissatisfaction among the customers in the industry. This is characterized by poor management that has result in the loss of life and property including damagers worth unquantifiable amount of money. The researcher used primary and secondary sources and method of data collection in the study.
The researcher presented the data in tables and use simple percentages to analyze the data obtained. The findings of the research among other were that road transportation is very essential for the movement of goods and people. Inefficient roads all over the country make commuter uncomfortable. Lack of maintenance culture by drivers always result in breaking down of vehicles and poor services rendered to customer causes dissatisfaction. The researcher recommended that good roads must be put in place to address the situation. Regular maintenance of vehicles and roads and provision of quality customer services that will satisfy the commuter who constantly use the roads and vehicles for their economic activities. Drivers who operate vehicles through the use of road can be improved by:
- Regular workshop for than on the use of roads
- Motivational provision such as allowance for accident free driving in a period of time.
- Other allowance for vehicle maintenance, provision of uniform and bonus especially during feast day like Christmas are also recommended as incentive and motivational tools.
- Preferential system of payment
TABLE OF CONTENTS
Title page ii
Approval page iii
Dedication iv
Acknowledgement v
Abstract vii
Table of Contents x
CHAPTER ONE: INTRODUCTION
1.1 Background of the study 1
1.2 Statement of Problems 5
1.3 Objective of Study 8
1.4 Research Questions 6
1.5 Significance of the Study 6
1.6 Scope of Study 8
1.7 Limitation of the study 8
1.8 Definition of Terms 9
CHAPTER TWO: REVIEW OF RELATED LITERATURE
2.0 Historical Background 10
2.1 Introduction 11
2.2 Theoretical Framework 14
2.3 Current Literature on Theories 18
2.4 Justification of Road Transport Regulation 39
CHAPTER THREE
RESEARCH METHODOLOGY OR DESIGN
3.1 Research Design 42
3.2 Area of the Study 42
3.3 Population of Study 43
3.4 Sample and sampling Procedures 43
3.5 Instrument of Data Collection 44
3.6 Questionnaire Design, Distribution 45
3.7 Validity of Instrument 46
3.8 Reliability of Instrument 46
3.9 Method of Data Collection 47
3.10 Method of Data Analysis 48
CHAPTER FOUR: PRESENTATION AND ANALYSIS
OF DATA
4.1 Presentation 49
CHAPTER FIVE:
DISCUSSION, RECOMMENDATION AND
CONCLUSION
5.1 Discussion of Findings 67
5.2 Conclusion 69
5.3 Recommendations 69
Bibliography
Appendix
